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[INTERNAL] Reposository of FlexNet Licensing errors for Harris products

Anonym Wednesday, November 16, 2016

This help article is intended to be a quick internal repository of the new FlexNet licensing-related error messages, details surrounding the errors, and possible solutions or workarounds, if any. Of course, when needed, separate, public facing help articles can and should be created for specific errors as well.

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Error message when attempting to activate to local trusted storage for ENVI 5.4/IDL 8.6 (Nov 11, 2016 development build) using old test activation codes from the middle of Sept 2016:

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Failed to activate 796B-0D04-C71B-47C1
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2016-11-16 19:00:54
CLL Error
Error Code: -1
Error Message: CLLActivateLicense: status - category: public, code: 61 (The activation ID specified cannot have its copies increased), details: 796B-0D04-C71B-47C1
System Code: 0
System Description: CLLActivateLicense: status - category: public, code: 61 (The activation ID specified cannot have its copies increased), details: 796B-0D04-C71B-47C1

Cause of problem is unknown.

Resolution: VOID old maintenance contract in CRM (this inactivates the entitlement in FNO) and then create a new license entitlement (new activation codes) for end user.

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Error when attempting to activate a license server (Windows in this case) from the server machine tool:

************** Activate (local) *****************
Failed to activate XXXX-XXXX-XXXX-XXXX
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2016-12-14 12:01:01
Attempting to communicate with FNO.
Error Code: 19461570
Error Message: CLLActivateLicense: [1,111,1,1[11111,1,11111]]
Generic communications error.
[1,111,1,1[1111,1111]] General data transfer failure
Couldn't connect to server
System Code: 7
System Description: CLLActivateLicense: Generic communications error
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Cause: User's network in some way is blocking activation communication of node machine with Flexera cloud server.

Resolution: http://www.harrisgeospatial.com/Support/HelpArticlesDetail/TabId/219/ArtMID/900/ArticleID/14994/Generic-communications-error-when-activating-a-license.aspx

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Error after licensing the product but IDL will not launch:

“Unable to license IDL. Reason:CLInitializeLicensing: Failed file open.”
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Cause: Either permissions when installing or permissions on the license directory are not sufficient.

Resolution: Set the permissions to 'full' for the flexera directory.

For example, on Windows:

C:\Program Files\Harris\license\flexera

Set the permissions for read/write so that the software can access the license folder.

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Error when attempting to activate a license server:

************** Activate (server) ***************

Failed to activate 4912-88EF-7BA2-67AA on server localhost

IDLNETURL::PUT: CCurlException: Error: Http Post Request Failed. Error = http: Client Error. Remote Host(localhost), Http

ErrCode(400), Http Err(Bad Request) Http ErrMsg(No HTML found).
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Cause: User's network is blocking access with the Flexera cloud server. May be a proxy.

Resolution: TBD. A customer did have success disabling a proxy and using a public IP (not a private one).

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Error when attempting to activate a license server via the command line:

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C:\Program Files\Harris\flexnetls-x64_windows-2016.03.0\enterprise>flexnetlsadmin.bat -server http://localhost:7070 -activate -id 9B81-06C2-0A32-0FF1 -count 1

Server: 127.0.0.1 : 7070 has not activated at least one rightsID.

Error: Connection to https://harrisgeospatial.flexnetoperations.com/control/xlsv/deviceservices has been refused

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Resolution: Customer tracked issue down to a network app not letting https communication out from the license server.

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Error when attempting to activate a license server via the Harris License Administrator:

*************** Activate (server) ***************

Failed to activate XXXX-XXXX-XXXX-XXXX on server localhost

{

"items" : [ {

"category" : "PUBLIC",

"code" : 14,

"detail" : "XXXX-XXXX-XXXX-XXXX",

"status" : "ACTIVATION_ID_COUNT_EXCEEDED"

} ]

}

---

Solution: This error occurs when the customer is trying to activate a quantity greater than that outlined by the entire Entitlement itself (not when just activating a code that pushes the total activated quantity over the contract limit). For example, this would happen if the customer is activating a code that is only a single-seat with a Quantity of 2.

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Error Error when attempting to activate a license via the Harris License Administrator:

*************** Activate (local) ***************
Failed to activate F009-C507-05A4-E9BB

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2017-01-09 16:34:58
CLL Error
Error Code: -1
Error Message: CLLActivateLicense: status - category: public, code:

14 (Activation ID copies exceeds available copies), details:

F009-C507-05A4-E9BB

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Solution: This error occurs when the customer is trying to activate a quantity that would push the total activated quantity on that code above the amount outlined by the contract. For example, the customer has a single-seat license that has already been activated. If they attempt to activate the code again with QTY=1, this error will arrive. The customer either needs to deactivate the code on other machines, or request it be obsoleted if it is decommissioned.

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Error when attempting to activate a license via the Harris License Administrator:

*************** Activate (local) ***************

Failed to activate 9D74-6992-8B02-5F46

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2017-01-21 18:06:39

CLL Error

Error Code: -1

Error Message: CLLActivateLicense: Forced response when processing capability response.

System Code: 0

System Description: CLLActivateLicense: Forced response when processing capability response.

--

Solution: TBD

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Error when attempting to activate a license via the Harris License Administrator:

*************** Activate (local) ***************

Failed to activate 1E17-360C-2E30-0448

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2017-01-26 08:41:53

CLL Error

Error Code: -1

Error Message: CLLActivateLicense: status - category: public, code: 5 (The activation ID was denied), details: Activation ID 1E17-360C-2E30-0448 does not support a valid embedded license model (Driver Error, Cause (or JVM raised exception): get(activationCode) failed on instance of com.intr....).

System Code: 0

System Description: CLLActivateLicense: status - category: public, code: 5 (The activation ID was denied), details: Activation ID 1E17-360C-2E30-0448 does not support a valid embedded license model (Driver Error, Cause (or JVM raised exception): get(activationCode) failed on instance of com.intr....).

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Solution: This error seems to occur when a customer is attempting to activate a code that is no longer valid. Even though it may show as Active in FNO. This is a result of some changes to the MNT contract in CRM being pushed as an entirely new code to the customer. The work-around is to make sure the customer is using the most up-to-date code. Find this in the CRM Maintenance Contract Notes field, or direct the customer to find it on the Harris DLC.

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