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Last Post 27 Nov 2011 03:32 PM by  anon
DEM extraction license doesn't work
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anon



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27 Nov 2011 03:32 PM
    Hi all, I reinstalled envi4.8_64bit due to some problems I was having. But now it doesn't accept my license file. I had a license file without the DEM extraction module then I requested DEM extraction license and they sent me a separate dat file and I believe this is a server license. I am installing that new license the same way I did with the old one. At the end its opening up LMtools for me to configure server, I guess. At this point I don't know what to do. Do I need to configure server even if I will be the only one who will use that license? When I click on envi to start I get the following error: LICENSE MANAGER: Cannot connect to license server system, The license server manager (lmgrd) has not been started yet, the wrong port@host or license file is being used, or the port or hostname in the license file has been changed. What is wrong? I didn't change anything. Please help. Kay

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    28 Nov 2011 10:02 AM
    Hello Kay, The license files will have to be built together, and then we can take a closer look at the error message you're receiving (as it can be caused by a few different things, we'll want to narrow it down to make sure we solve the error as quickly as we can). Please send the license numbers and or files over to our support address at support@exelisvis.com, and we'll get that taken care of for you. Thanks! -Jared
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