We're Here to Help You Find The Answers

At NV5 Geospatial we provide first class support for our users. Troubleshoot with the resources below or contact our Technical Support team to find the answers you need.

The ENVI and IDL software and modules are now available for download at the new NV5 Geospatial Software Customer Portal.

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NV5 Geospatial’s Technical Support Team is here to help answer any software questions.
United States/Canada: geospatialsupport@nv5.com
Europe, Africa: supporteu@nv5.com
Jagwire Support: support_jagwire@nv5.com
If purchased from Local Distributor: see Contact Us page, Worldwide Location section

NV5 Geospatial

Frequently Asked Questions

Get all the answers to the most frequently asked questions (FAQs) regarding ENVI, IDL, Licensing, Installation and much, much more.

A quick start guide to follow to download and activate your ENVI 5.4 and/or IDL 8.6 software once you have received your initial Welcome and Maintenance ID emails...Read More >
FAQ related to our new Download & License Center. 1. What is the Download & License Center (D&LC)? 2. How to access the Download & License Center (D&LC)? 3. Who has access to the D&LC? 4. What are my login details to D&LC?...Read More >
FAQ related to our new Download & Licensing system starting with IDL 8.6 and ENVI 5.4 What is the new licensing system? What will it change for my existing licenses? What are the requirements of the new licensing system? What is the workflow for the new licensing system?...Read More >
Some IDL and ENVI users on Mac OS X (10.7 or later) have reported that X11 fails to launch automatically when IDL or ENVI is started by double clicking on the application launch icon. Possible causes for this problem may be: 1.) X11/XQuartz configuration is not complete...Read More >
THIS INFORMATION ONLY PERTAINS TO SOFTWARE VERSIONS IDL 8.5, ENVI 5.3 AND PRIOR How do I access ENVI and IDL downloads? Where can I download the IDL Virtual Machine? What are the differences between Native and UNIX installers for Macintosh? Where can I get and install the ENVI modules (FX, DEM Ex, ACM, NITF, LiDAR,..Read More >
This Help Article provides information about accessing ENVI Help & Resources. There are different ways to start the ENVI Online Help System : - From within the new ENVI interface: Select Help > Contents from the new ENVI interface - From within the ENVI Classic interface: Select Help > Start...Read More >
General Questions Download and Licencing Center FAQ What is the Life of a Bug Report? Exelis VIS and Windows XP Support ENVI Frequently Asked Questions ENVI 5.4 Release Notes ENVI 5.4 and IDL 8.6 Supported...Read More >
THIS INFORMATION ONLY PERTAINS TO SOFTWARE VERSIONS IDL 8.5, ENVI 5.3 AND PRIOR Article Content Quick Links: Where can I go for assistance with using the Exelis VIS Web Licensing Portal? Where can I find my Host Name and Host ID? How do I access the IDL Virtual Machine?..Read More >
Not sure where to find the online help your looking for? Below are descriptions and links to all the online resources available to you as an ENVI and/or IDL customer. General Questions Find answers to the Frequently Asked Questions about our products in our Product FAQs page. Product FAQs ENVI or IDL online Help / Product...Read More >


Only license administrators have access to the DLC, and all other users will need to contact their license administrators for license activation codes and software installers, or to request to be added as license administrator.