Enhanced Support - Academic Premium Support

Introducing the Academic Premium Support Plan*

This package is available for academic customers with at least one product under maintenance. Academic Premium Support offers product level support.

You can add the Academic Premium Support package for a Named user for any product in the ENVI, IDL and SARscape product family.

Comparison of Standard Academic Support and Premium Academic Support

Support Plan Includes:	Standard Academic Single Seat & Student Edition (Comes with Maintenance)	Standard Academic SITE through designated Point Of Contact (Comes with Maintenance)	Premium Academic Support Plan (Additional Cost Package)
Installation and licensing support	✅	✅	✅
Help Article Access	✅	✅	✅
Community Forums Access	✅	✅	✅
Documentation Center Access	✅	✅	✅
Bug/feature reporting	✅	✅	✅
Product level support • Basic tips/instruction on how to use the software • Conceptual / simple code examples and general guidance		✅	✅

* Exclusions and limits:

This product is currently available only for North America direct sales customers.
Support for network and computer system permissions is not included.
Premium Academic Support is assigned to a single named individual user, tied to an academic license that is under current maintenance.
Premium Academic Support is co-termed with the maintenance date of the associated license maintenance contract.
Module-related support requires the related module license to have current maintenance.

kk 3/2/2018; update ju 6/212019