Technical Support Engineer, Boulder Office

Exelis Visual Information Solutions (Exelis VIS) provides integrated software and services that help scientists, developers, image analysts and medical professionals turn complex data into useful information. Our customers around the world use our products to analyze and deliver data and imagery, and to develop and deploy software applications. Exelis VIS software solutions are major contributors to scientific discoveries and commercial advancements, thanks to highly-skilled employees with exceptional technical and creative expertise. As part of that community, you can contribute to the development, distribution and support of an impressive product line.

 

The Technical Support Engineer is responsible for providing quality technical support to customers.  This involves analyzing; troubleshooting; and testing software to solve technical problems and answer questions regarding our IDL, ENVI and Enterprise product lines.

 

Minimum Skills and Qualifications:

 

• Master’s or Bachelor’s degree in Computer Science, Mathematics, Sciences or related field
• Experience in Windows or Linux is a must; Macintosh experience is a plus
• Experience with IDL, C, C++, Java, or scientific programming is required
• Knowledge of Enterprise technologies such as Tomcat, Apache or Mongoose; video streaming software, compression technologies, database and system administration skills are a plus
• Knowledge of remote sensing, image processing, GIS and geospatial imagery; knowledge and/or experience with ENVI is a plus
• Strong analytical and problem-solving skills
• Ability to receive and comprehend detailed information by phone or email for extended periods of time in order to troubleshoot customer issues
• Ability to review and understand technical documentation
• Ability to consistently perform in a high-pressure, deadline-oriented environment
• Strong customer focused communication skills (written and oral) are a must
• Must be a US Person