Technical Support Engineer, Gilching, Germany (Temporary)

Exelis Visual Information Solutions (Exelis VIS) provides integrated software and services that help scientists, developers, image analysts, and medical professionals turn complex data into useful information. Our customers around the world use our products to analyze and deliver data and imagery, and to develop and deploy software applications. Exelis VIS software solutions are major contributors to scientific discoveries and commercial advancements, thanks to highly skilled employees with exceptional technical and creative expertise. As part of that community, you can contribute to the development, distribution and support of an impressive product line.

 

We have an entry-level technical support position available in our German office to support our European customers.  The Technical Support Engineer is responsible for providing quality technical support to customers.  This involves analyzing, troubleshooting, and testing software to solve technical problems and answer questions regarding installation, licensing, products, and our website.

 

Minimum Skills and Qualifications:

 

• Fluency in German and English is a must – other languages (specifically French and Italian) a plus.
• Master’s or Bachelor’s degree in geo-informatics, computer science or related field.
• Experience in Windows, Linux, or Mac environment.
• Experience with remote sensing, image processing, GIS, and geospatial imagery. Knowledge and/or experience with ENVI recommended.
• Knowledge and experience with IDL, C, C++, or Java programming recommended.
• Strong analytical and problem solving skills.
• Ability to receive and comprehend detailed information by phone for extended periods of time in order to troubleshoot customer issues.
• Ability to review technical documentation.
• Ability to consistently perform in a high-pressure, deadline-oriented environment.
• Strong written and oral communication skills is a must.