Hello Darko, Our apologies for the troubles! I would be happy to assist, but could I get you to please e-mail our support address with your contact information? We can be reached at support@ittvis.com. Thank you! -Jared

Thank you Jared, I have sent the message. Hope it will be resolved soon, I constantly get 'Request for more information to complete your web site registration' emails, but I already filled all the fields and updated my profile with required data.

Hi, I registered today to download IDL virtual machine and I should receive a verification email, but I did not receive any. What should I do? Thank you Elena

You can contact technical support directly about this issue. http://www.exelisvis.com/MyAccount/Su...

Mari Minari wrote: You can contact technical support directly about this issue. http://www.exelisvis.com/MyAccount/Su... Hi Mari, I'm having the same issue, but when I click your link, I'm faced with "You do not have access to view this page within the website. You are using an unverified account. Please verify your account by clicking on the link contained in the verification email previously sent to you." Is there another way to resolve this?

It should be cleared now. The most common reasons why the verification cannot complete is because there is a duplicate record or a lack of an associated company (in this case your University). Once those are entered, the verification can complete.

Mari Minari wrote: It should be cleared now. The most common reasons why the verification cannot complete is because there is a duplicate record or a lack of an associated company (in this case your University). Once those are entered, the verification can complete. Thank you. This is odd as I recall entering my university as it was a mandatory field on your form. In any case, I now see the confirmation of verification email, but I'm still receiving the following warning on the top of your site: "You are using an unverified account. Please verify your account by clicking on the link contained in the verification email previously sent to you." More importantly, I have no options to purchase your product online. I get the following, which may be related to the above issue: "No results found for this pricing schedule. Please contact your sales representative." I'm then asked to call my sales rep on an international numbers. Sorry, I'd prefer not to do this. Who knew purchasing online would be such a challenge! Any assistance you can offer to resolve would be appreciated.

Australia has an exclusive distributor for our products so you will need to go through your local distributor: Contact Information: Dipak Paudyal Esri Australia Level 3, 111 Elizabeth St. Brisbane, 4000 Australia Phone: 1800 447 111 Fax: +61 (0)7 3211 1310 Email: DPaudyal@esriaustralia.com.au Web: www.esriaustralia.com.au Technical Support Information: Phone: 1800 447 111 Email: Support@esriaustralia.com.au