Unfortunately, this is not an error we come across to often but tends to be due to users attempting to access our site behind a proxy server or when higher than normal security settings are in place (network or browser based). Technical Support current offered work a rounds are listed below. -Advise user/s to attempt the download on a different network or machines to see if behavior changes. -Request that we send out physical media installation discs or ftp/xfer the install package directly to the end user.