Hello!

We had to replace the motherboard on our PC, where our IDL + ENVI license is installed. The maintenance agreement for this license is currently expired, although we expect to renew and add modules shortly. However, I am getting the error "unable to license IDL ... trusted storage ID does not match hostid.

Is this because of a new motherboard? And can we have the license point to the right info? I understand that with an expired maintenance agreement we can't move our licenses from one computer to another, but in this case, we are not doing that.

Also - before I knew that with the maintenance, the license can't be transferred, I deactiviated this license online. Could that be the cause?


Thank you.