Technical Support Specialist (Boulder, CO)

We are looking for a self-motivated, energetic professional to join our Technical Support team. This entry-level Technical Support position supports external and internal users of our software products via phone and email. The qualified candidate will excel at answering a variety of customer service and technical support related questions, with emphasis on software product licensing and installation support.

What You’ll Do:

• Assist customers via telephone and email in an accurate and professional manner, using effective communication skills
• Work with internal and external customers on product and licensing issues/questions
• Uncover all aspects of each customer service issue for complete resolution and customer satisfaction
• Work with team members to ensure customer support requests are completed thoroughly with high customer satisfaction

What We’re Looking For:

• Outgoing, customer-oriented attitude with ability to manage a variety of customer issues and responses
• Ability to consistently perform under deadlines in a high-pressure environment
• Strong written and oral communication skills
• Ability to receive and record detailed information in telephone conversations and written correspondence
• Customer service experience with a technical product or software product is a plus
• Bachelor’s or Associate’s degree in technical field, or equivalent working experience is a plus
• Strong PC skills (Windows, Linux, or Macintosh operating systems preferred)
• Working knowledge of FlexLM licensing and troubleshooting tools is a plus