NV5 Geospatial Technical Support - Supported Versions

Supported Software Versions - General Policy

In general, we strive to support the current version of our products and two versions back or two years back whichever is longer. These guidelines assume that customers requesting support or assistance are current on maintenance (maintenance for the product and the license is not expired). In some cases, we will support certain types of product requests up to current version and three versions and/or years back as noted in the table below.

Desktop Products

Support Type	Current Version	1 Version back	2 Versions back	3 Versions back	4 Versions back
Basic Support and Software Availability (license re-host and downloading)	ENVI 5.7	ENVI 5.6	ENVI 5.5	ENVI 5.4	ENVI 5.3
	IDL 8.9	IDL 8.8	IDL 8.7	IDL 8.6	IDL 8.5
General Support - ENVI product family and Modules (installation, licensing, and product questions)	ENVI 5.7	ENVI 5.6	ENVI 5.5	ENVI 5.4	ENVI 5.3
General Support - IDL (installation, licensing, and product questions)	IDL 8.9	IDL 8.8	IDL 8.7	IDL 8.6	IDL 8.5

 

Green	Supported
Light green	Limited Support
Red	Unsupported

 

Please note:

• Operating system support: Each version of our software supports certain operating system versions. Where applicable, we support our software running on the operating systems and operating system version that correspond to the version of our software when it was released. For more information please see Help Article 4627.

• Our General Policy on Bug fixes:

• When the Technical Support team works on support requests, if a fix to the software is requested, the customer will need to wait at minimum until the next release or service pack to receive the fix. Determining when and if the fix will be available is decided by our Product Management team. For more details, please see our Life of a Bug help article.
• In many cases, we can provide a workaround for our customers. Our goal is to help customers be successful, but there are occasions where we cannot find a workaround. The more information you can share with us when we report a bug, the better the chance the bug will be considered for inclusion in future releases and/or updates.
• In some cases, when a workaround is not available and it is critical functionality, a patch or hotfix may be requested by the customer and will be considered.
• The current released version will be the version to receive service packs, patches, and hot fixes updates when applicable.
• There will be limited support on non-current versions. This means releases marked limited support will not receive service packs, patches, and hot fixes.
• ENVI Classic Interface will be provided 'as is'. Bug fixes will not be made in the Classic interface.

Enterprise Products

Jagwire Product Family

Product	Current Version	Previous Versions	Not Supported
Jagwire	Jagwire 2.2.0.9   Jagwire 2.1.3.10   Jagwire 2.1.2.10   Jagwire 1.6.0.14	Jagwire 2.2.0.x  Jagwire 2.1.3.x  Jagwire 2.1.2.x  Jagwire 2.1.1.x  Jagwire 2.0.x  Jagwire 1.6.x
adLib ** ** adLib will be End-Of-Life effective 11/30/2020	adLib 3.7.8.13	adLib 3.7.8.x	adLib 3.7.2  adLib 3.7.2 Update 11

 

 

Green	Supported
Light green	Limited Support
Red	Unsupported

 

Reviewed/updated 10/14/2014 KK; 7/29/15; kk 4/2017; kk 4/2018; WTB11/05/2018, kk3/1/19