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Last Post 16 Oct 2023 06:36 AM by  MariM
ACTIVATION_ID_MISMATCH
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Ed Meyer



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28 May 2019 01:51 PM
    Hi,

    We have a single 5.5 ENVI license which we serve from a windows license server. Recently the LM server (2017.08) would not free up the license even when it was disconnected from the network. I deactivated the license and reinstalled the license server. Now I get the error ACTIVATION_ID_MISMATCH when I try and reactivate our license

    I have tried this KB article with no luck: www.harrisgeospatial.com/Support/Self-Help-Tools/Help-Articles/Help-Articles-Detail/ArtMID/10220/ArticleID/19882/Errors-Activating-a-reissued-license-for-the-same-Maintenance-ID-to-a-previously-licensed-Harris-Flexnet-License-Server-Service-ACTIVATION-ID-MISMATCH-and-HOST-ID-INVALID

    Anyone else have any tricks?

    thanks!

    Jenny Bloom



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    Posts:11
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    31 May 2019 12:10 PM
    Hi Ed,
    Thanks for posting. This issue may require further tech support assistance as something seems to be holding up your changes. I would suggest sending an email to support@harris.com. If possible, in your email please provide the log from the Harris License Administrator tool? Open the tool, select "View Log" in the lower right hand corner, and provide me the full output, including the header.
    In addition, send us the most recent access request log as well (or rather the one matching the time stamp when you started experiencing issues)

    Default Log Location on Windows:
    C:\Windows\ServiceProfiles\NetworkService\flexnetls\idl_lmgrd\logs\flexnetls.log

    Default Log Location on Linux:
    /var/opt/flexnetls/idl_lmgrd/logs/flexnetls.log

    Mike Wall



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    Posts:1
    New Member


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    14 Feb 2023 03:12 PM
    I feel your pain with this activation ID mismatch on Windows. It's the worst when you're trying to use your computer and suddenly get hit with an error.

    Bernice Hahn



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    12 Oct 2023 04:48 AM
    Any update?

    MariM



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    Posts:2396
    Veteran Member


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    16 Oct 2023 06:36 AM
    We have an entirely new licensing system with the release of ENVI 5.7. The licensing issue with the flexera technology has been resolved with the latest release.
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