Enhanced Support - Academic Premium Support
Introducing the Academic Premium Support Plan*
This package is available for academic customers with at least one product under maintenance. Academic Premium Support offers product level support.
You can add the Academic Premium Support package for a Named user for any product in the ENVI, IDL and SARscape product family.
Comparison of Standard Academic Support and Premium Academic Support
|
Installation and licensing support
|
✅
|
✅ |
✅
|
|
Help Article Access
|
✅
|
✅ |
✅
|
|
Community Forums Access
|
✅
|
✅ |
✅
|
|
Documentation Center Access
|
✅
|
✅ |
✅
|
|
Bug/feature reporting
|
✅
|
✅ |
✅
|
|
Product level support
• Basic tips/instruction on how to use the software
• Conceptual / simple code examples and general guidance
|
|
✅ |
✅
|
* Exclusions and limits:
- This product is currently available only for North America direct sales customers.
- Support for network and computer system permissions is not included.
- Premium Academic Support is assigned to a single named individual user, tied to an academic license that is under current maintenance.
- Premium Academic Support is co-termed with the maintenance date of the associated license maintenance contract.
- Module-related support requires the related module license to have current maintenance.
kk 3/2/2018; update ju 6/212019