NV5 Geospatial Technical Support - Supported Versions
Supported Software Versions - Policy
We support the current version and 3 versions back of our desktop products. In addition, customers who request support or assistance must be using licenses that are current on software maintenance and the license must be valid (not expired). Please see the table below.
Desktop Products
|
Support Type
|
Current Version |
1 Version back
|
2 Versions back
|
3 Versions back
|
Not Supported |
|
ENVI product family and Modules
(installation, licensing, and product questions)
|
ENVI 6.1
|
ENVI 6.0
|
ENVI 5.7
|
ENVI 5.6*
|
ENVI 5.5* and earlier
|
|
IDL
(installation, licensing, and product questions)
|
IDL 9.1
|
IDL 9.0
|
IDL 8.9
|
IDL 8.8*
|
IDL 8.7* and earlier
|
* For licensing support, requires installation of a patch to be compatible with the current Next-generation licensing technology (available on our download web page). Note: The older Flexlm licensing technology used in ENVI 5.3/IDL 8.5 and earlier is END OF LIFE (not supported).
|
Green
|
Supported
|
|
Light green
|
Limited Support
|
|
Red
|
Unsupported
|
Other Considerations:
- Operating system support: Each version of our software supports certain operating system versions. Where applicable, we support our software running on the operating systems and operating system version that correspond to the version of our software when it was released. For more information please see Help Article 4627.
- Our General Policy on Bug fixes:
- When the Technical Support team works on support requests, if a fix to the software is requested, the customer will need to wait at minimum until the next release or service pack to receive the fix. Determining when and if the fix will be available is decided by our Product Management team. For more details, please see our Life of a Bug help article.
- In many cases, we can provide a workaround for our customers. Our goal is to help customers be successful, but there are occasions where we cannot find a workaround. The more information you can share with us when we report a bug, the better the chance the bug will be considered for inclusion in future releases and/or updates.
- In some cases, when a workaround is not available and it is critical functionality, a patch or hotfix may be requested by the customer and will be considered.
- The current released version will be the version to receive service packs, patches, and hot fixes updates when applicable.
- There will be limited support on non-current versions. Releases marked limited support will not receive service packs, patches, and hot fixes.
- ENVI Classic Interface will be provided 'as is'. Bug fixes will not be made in the Classic interface.
Enterprise Products
Jagwire Product Family
| Product |
Current Version |
Not Supported |
| Jagwire |
Jagwire 2.2.0.12
Jagwire 2.1.3.10
|
Jagwire < 2.2.0.12
Jagwire < 2.1.3.10
Jagwire 2.1.2.x
Jagwire 1.6.x
All previous versions are
unsupported and End-of-life
|
Please Note: The adLib product will no longer be supported after 11/30/2020 (end of life- EOL).
|
Green
|
Supported
|
|
Red
|
Unsupported
|
Reviewed/updated MM 09/25/2024