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Help Articles are product support tips and information straight from the NV5 Geospatial Technical Support team developed to help you use our products to their fullest potential.


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Installation in directories with names that contain unicode characters fails

Installation of Exelis VIS products in directories with names that contain unicode characters fails. This Help Article provides a workaround for CR # 31432.

If a username contains a unicode character (for example, é), the installation program may try to create files in that user's home directory and will fail.

The following steps provide a workaround:

1. Change the username to something that does not contain a unicode character.

2. Reinstall the Exelis VIS software.
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