X

Help Articles are product support tips and information straight from the NV5 Geospatial Technical Support team developed to help you use our products to their fullest potential.



5055 Rate this article:
No rating

ERROR: All applications using trusted storage must exit, so trusted storage can be modified

 

Description:

This error can occur when attempting to activate a code for a module or other software.


*************** Activate (local) ***************

Failed to activate XXXX-XXXX-XXXX-XXXX
------------------------------------------
2017-01-27 12:33:55
CLL Error
  Error Code: -177
  Error Message: CLLActivateLicense: All applications using trusted storage must exit, so trusted storage can be modified.
  System Code: 0
  System Description: CLLActivateLicense: All applications using trusted storage must exit, so trusted storage can be modified.
------------------------------------------

Cause:
When this error occurs, it means that an ENVI, IDL, or ENVI+IDL session is actively using a license, which is disabling the capacity to activate additional licenses. Closing the session will resolve this conflict.

Solution:
Close the ENVI, IDL, or ENVI+IDL instance you have open. This enables your system to activate additional licenses. Open the "Harris License Administrator" tool and attempt to activate the code again.



Created by JB - 01/31/2017, Updated by CS - 06/17/2020

 
Please login or register to post comments.
Featured

End-of-Life Policy Enforcement for ENVI 5.3 / IDL 8.5 and Earlier Versions

5/6/2024

April 1, 2024 Dear ENVI/IDL Customer,  We are reaching out to notify you of our supported... more »

How to Upgrade licenses to ENVI 6.x / IDL 9.x

12/5/2023

What is the new Upgrade function? Starting with ENVI 6.0 and IDL 9.0, we have implemented an... more »

What to do if the 'License Administrator - License Server' for the Next-Generation License Server does not start?

6/13/2023

Background: With the release of ENVI 5.7 & IDL 8.9 and the corresponding Next-Generation licensing... more »

Next-Generation Licensing FAQ

4/28/2023

  NV5 Geospatial has adopted a new licensing technology for all future releases of our ENVI, IDL... more »

The IDL Virtual Machine

6/6/2013

What is the IDL Virtual Machine? An IDL Virtual Machine is a runtime version of IDL that can... more »