X

Help Articles are product support tips and information straight from the NV5 Geospatial Technical Support team developed to help you use our products to their fullest potential.



1726 Rate this article:
No rating

ERROR: ACTIVATION_ID_COUNT_EXCEEDED

 

This error can occur when activating a server license on a license server. It may look similar to the following:

------------------------------------------
Failed to activate ****-****-****-XXXX on server localhost

{
  "items" : [ {
    "category" : "PUBLIC",
    "code" : 14,
    "detail" : "****-****-****-XXXX",
    "status" : "ACTIVATION_ID_COUNT_EXCEEDED"
  } ]
}
------------------------------------------

 

CAUSE: This error can occur when attempting to activate a server license from a contract which does not have enough available seats to fulfill your activation request. In other words, there are not enough licenses currently available for your specified activation code. 

 

SOLUTIONS: 

  • Deactivate other servers or computers using the specified activation code. If you are attempting to transfer your license to a new computer (also known as a license re-host), you must deactivate the license from the previous computer or server first. 
  • Please contact your license administrator to resolve this issue. If you are the license administrator, you may need to contact Harris Geospatial Solutions Technical Support. 

 

---------------

created by BC(US), reviewed by BC on 9/11/2020

Please login or register to post comments.
Featured

End-of-Life Policy Enforcement for ENVI 5.3 / IDL 8.5 and Earlier Versions

5/6/2024

April 1, 2024 Dear ENVI/IDL Customer,  We are reaching out to notify you of our supported... more »

How to Upgrade licenses to ENVI 6.x / IDL 9.x

12/5/2023

What is the new Upgrade function? Starting with ENVI 6.0 and IDL 9.0, we have implemented an... more »

What to do if the 'License Administrator - License Server' for the Next-Generation License Server does not start?

6/13/2023

Background: With the release of ENVI 5.7 & IDL 8.9 and the corresponding Next-Generation licensing... more »

Next-Generation Licensing FAQ

4/28/2023

  NV5 Geospatial has adopted a new licensing technology for all future releases of our ENVI, IDL... more »

The IDL Virtual Machine

6/6/2013

What is the IDL Virtual Machine? An IDL Virtual Machine is a runtime version of IDL that can... more »