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Help Articles are product support tips and information straight from the NV5 Geospatial Technical Support team developed to help you use our products to their fullest potential.



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ERROR: The host ID is marked as returned

 

This error can occur when activating a local  license. It may look similar to the following:

 -----------------------------------------------------------

CLL Error
  Error Code: -1
  Error Message: CLLActivateLicense: status - category: public, code: 59 (The host ID is marked as returned), details: ABCABC123123AAAAAA
  System Code: 0
  System Description: CLLActivateLicense: status - category: public, code: 59 (The host ID is marked as returned), details: ABCABC123123AAAAAA

----------------------------------------------------------

 

CAUSE: This error can occur when attempting to activate a local license on a computer that has been marked as Returned from within the Harris Download & Licensing Center web portal. Licenses cannot be activated on returned computers, nor can a "return" be undone. 

 

SOLUTION: Please contact your license administrator to resolve this issue. If you are the license administrator, please contact Harris Geospatial Solutions Technical Support.

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